Who are EDF Energy?

EDF Energy is often referred to as one of the Big 6 energy suppliers. In the UK EDF Energy is involved in the supply of gas and electricity to commercial, residential and industrial customers and in the generation of electricity from nuclear, coal, gas and renewable sources. If services around 5 million domestic gas and electricity customer accounts. EDF Energy is part of the Electricite de France SA group, one of the largest diversified energy companies in the world.

What products and services does EDF Energy offer?

EDF Energy offers a range of tariffs for domestic consumers. These include;

Simply Online tariffs – discounted fixed rate online tariffs offering the option to get a free upgrade to a smart meter.
Blue+Price Freeze / Blue+Price Protection – fixed rate tariffs with electricity sourced from renewable generation and no exit penalties (please check tariff details to confirm)
Energy+Heating Control – fixed rate tariffs that include smart home devices within the price
Standard Variable Rate tariff – a variable rate tariff with no exit penalty.

Does EDF Energy offer renewable energy tariffs?

Yes it does.

Because EDF Energy is a significant generator of nuclear power in the UK, it’s overall fuel mix is dominated by energy from nuclear sources. Correspondingly the proportion of renewable energy that is sells is less than half the UK average. On the flip side, because electricity generation from nuclear has very low carbon emission intensity, EDF Energy carbon emissions are less than half the UK average.

Can I get a smart meter from EDF Energy?

Yes you can.

Some tariffs, such as the Easy Online range, are designed to attract customers who may want to have a smart installed (although this is not mandatory). However, any EDF Energy customer can request a fee smart meter installation.

What is EDF Energy customer service like?

Based on the proportion of switches through our partner platform that complete successfully first time, we have awarded EDF Energy 4 stars (90% plus first-time completion).

Reviews from other sites vary, although Trustpilot reviews ralso ate EDF Energy as excellent.

Ofgem satisfaction surveys show that around 70% of customers are satisfied with EDF Energy customer service, ease of understanding bills and contactability.

What are EDF Energy financials like?

EDF Energy in the UK is part of the Electricite de France SA group, one of the largest diversified energy companies in the world. At end 2015, the group had net assets of 279 billion Euros.

It probably goes without saying but is worth pointing out nevertheless that, given the financial strength of the group, there negligible financial risk to being on supply with EDF Energy.

Is EDF Energy signed up to the Warm Home Discount?

Yes it is.

That means if you are eligible for the Warm Home Discount and you switch to EDF Energy then you will still get it.

Is EDF Energy signed up to the Energy Switch Guarantee?

Yes it is.

This means that EDF Energy operates a faster switching service than other energy supplier. Therefore, your switch will take no more than 21 days from the date that EDF energy receives your completed application.

Why we like EDF Energy?

Financially secure energy supplier
Broad range of competitive energy tariffs
Low carbon emissions
Very good to excellent customer service
Energy switch guarantee, which means your switch will happen in 21 days or less.