Last Updated : 14 February 2024
How do I contact OVO Energy?
To contact OVO customer service, you can use any one of the 4 options below.
How to contact OVO Energy via chat
This is probably the easiest way. Use the Chat with Us link on their online Help Centre.
To contact OVO Energy by post
Write to :
OVO Energy Services
PO Box 5280
Worthing BN11 9RG
To contact OVO Energy by phone
OVO Energy provides different levels of support depending upon the type of tariff and mater that you have.
Pay Monthly Customers
0330 303 5063
Monday to Friday: 8am – 5pm
Pay As You Go Customers
Pay As You Go customers (those with a prepayment meter) get enhanced levels of phone based customer service.
0330 175 9669
Monday to Friday: 8am – 8pm
Saturday and Sunday: 9am – 5 pm
(Please check with your phone provider if you are unsure about how much a call will cost).
To contact OVO Energy by email
Send an email to
OVO aim to respond within 2 working days (weekends don’t count as working days, just so you know). If you want a faster response, you might want to contact them via their online Chat.
How to complain to OVO Energy
If you are not happy with OVO Energy’s customer service or with something they have done then you can contact them using the contact details above. Please note that the email address for complaints is firstname.lastname@example.org.
Thinking of switching to Ovo Energy?
To see how OVO Energy compares with other energy suppliers on price and service just pop your postcode into the box below. It takes just a few minutes of your time and could save you £300 a year.
Just so you know, energyscanner is not affiliated to, linked with or otherwise endorsed by OVO Energy. We do not have a commercial relationship with OVO Energy. However, if you use our energy comparison and switching service to switch energy supplier, we will earn a commission indirectly from a third party service.