Shell Energy Supplier Snapshot

Who are Shell Energy?

Shell Energy is not one of the Big 6 energy suppliers – not yet anyway. Shell Energy was born from the acquisition of First Utility by the Shell Group and now sits within Shell’s New Energies Division. Although Shell Energy currently has less than 1 million customer accounts – a number that is expected to grow rapidly – it is part of the Shell group, a global group of energy and petrochemical companies with 86,000 employees in more than 70 countries and net assets of over 203 billion US dollars. In a word, it’s BIG.

What products and services does Shell Energy offer?

Shell Energy offers a range of tariffs for domestic consumers. Shell Energy tariffs all come with 100% renewable electricity as standard together with exclusive rewards with Shell Go+. This includes 3% off fuel at Shell petrol stations (up to a maximum of 60 litres per month).

Their current product range includes;

Fixed – a discounted fixed rate online energy tariff with no exit penalty. You do not even need to sign up for a smart meter to get these tariffs.
Fixed plus Smart – a fixed rate energy tariff with a requirement to get a smart meter installed. Exit penalty applies.
Fixed plus Nest Thermostat E –a fixed rate tariffs that includes a free Nest Thermostat E. Exit penalty applies.
Flexible – Shell Energy standard variable rate tariff with no exit penalty. This tariff is subject to the Energy Price Cap with pricing reviewed every 6 months.

Does Shell Energy offer renewable energy tariffs?

Yes it does.

From 25 March 2019, when Shell rebranded First Utility as Shell Energy, it switched all of its existing customers onto 100% renewable electricity. All new tariffs now come with 100% renewable electricity as standard. You can review their Fuel Mix Disclosue here.

Can I get a smart meter from Shell Energy?

Yes you can.

Some tariffs, such as the Fixed Plus Smart range, are designed to attract customers who want to have a smart installed. However, any Shell Energy customer can request a free smart meter installation. In 2017 Shell Energy installed around 290,000 smart meters and so are well on the way to meeting their smart meter installation obligations.

What is Shell Energy customer service like?

Based on the proportion of switches through our partner comparison and switching platform that complete successfully first time, we have awarded Shell Energy 4 stars (90% plus first-time completion).

Reviews from other sites may vary although not by much.

You may however wish to do your own independent checks if you are thinking of choosing Shell Energy as your gas and electricity supplier.

What are Shell Energy financials like?

Shell Energy is part of the Shell Group, one of the largest diversified energy companies in the world. At end 2018, the group had net assets of over 200 billion US dollars.

It probably goes without saying but is worth pointing out nevertheless that, given the financial strength of the group, there is negligible financial risk to being a customer on supply with Shell Energy.

Is Shell Energy signed up to the Warm Home Discount?

Yes it is.

That means if you are eligible for the Warm Home Discount and you switch to Shell Energy then you will still get the discount. Please note that the Government Warm Home Discount Scheme site still has Shell Energy listed as First Utility.

Is Shell Energy signed up to the Energy Switch Guarantee?

Yes it is.

This means that Shell Energy operates a faster switcher service than other energy suppliers. Your switch will take no more than 21 days from the date that Shell Energy receives your completed application.

Why we like Shell Energy?

One of the cheapest fixed price energy tariffs with no exit penalty.
100% renewable electricity as standard.
Discount on fuel at Shell petrol stations
A strong financially solid energy company.
Reliable customer service with very decent reviews

How can I switch to Shell Energy?

Simple. Pop your postcode into the box below to run a quick comparison. It literally takes less than 1 minute. From there select the Shell Energy tariff you are interested in, hit the apply button, fill in the quick form and you’re done. We’ll send the application directly to Shell Energy who will handle the rest of the switch for you.

*energyscanner has an indirect commercial relationship with Shell Energy. If you use our switching service to make an application we will receive a small commission. However, this does not affect the price that you pay for your energy.